Privacy Policy - Prodege Fightwear

Effective Date: 1 May 2025

Prodege Fightwear (ABN: 77 685 812 122), accessible at https://www.prodegefightwear.com/ (the "Website"), is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws.

By visiting our Website, using our services, or purchasing our products, you agree to the collection and use of your information as described in this Privacy Policy.

1. What Personal Information Do We Collect?

We may collect various types of personal information from you, including but not limited to:

  • Contact Information: Name, email address, postal address, shipping address, phone number.
  • Account Information: Username, password (encrypted), and other details associated with your Prodege Fightwear account.
  • Transactional Information: Details of products purchased, payment information (such as credit card details - we do not store full credit card numbers on our servers, but use secure third-party payment processors), billing address, order history.
  • Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
  • Usage Data: Information about how you use our Website, products, and services, including pages viewed, time spent on pages, clickstream data, internal searches, and other Browse activity.
  • Marketing and Communication Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
  • Correspondence: Records of your communications with us, such as emails, chat messages, or phone calls.
  • Reviews and Feedback: Content of any reviews, comments, or feedback you provide on our products or services.

2. How Do We Collect Personal Information?

We collect personal information in several ways, including:

  • Directly from You: When you create an account, place an order, subscribe to our newsletter, contact customer service, submit a review, participate in surveys, or otherwise interact with us.
  • Automatically Through Technology: As you interact with our Website, we may automatically collect Technical Data and Usage Data using technologies such as:
    •  Cookies: Small files placed on your device. We use cookies to remember your preferences, track your Browse activity, enhance your shopping experience, and for analytics. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this Website may become inaccessible or not function properly.
    • Web Beacons/Pixels: Electronic files used to record information about how you browse the Website.
    • Log Files: Record data including IP addresses, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • From Third Parties: We may receive personal information about you from third parties, such as payment gateway providers, shipping partners, analytics providers (e.g., Google Analytics), advertising networks, and social media platforms.

3. Why Do We Collect and Use Your Personal Information?

We collect and use your personal information for the following purposes:

  • To Process and Fulfil Orders: To process your purchases, arrange for shipping, and provide you with invoices and order confirmations.
  • To Manage Your Account: To create and manage your account, facilitate login, and provide account-related services.
  • To Provide Customer Service: To respond to your inquiries, provide support, and resolve issues related to your orders or our products.
  • To Improve Our Website and Services: To understand how our Website is used, analyse trends, improve user experience, and develop new products and features.
  • For Marketing and Promotions: To send you marketing and promotional communications about our products, services, offers, and news that we believe may be of interest to you, in accordance with your preferences and applicable laws (e.g., Spam Act 2003 Cth). You can opt-out of marketing communications at any time.
  • For Security and Fraud Prevention: To protect our Website, customers, and business from fraud and other security risks, and to identify and prevent unauthorised access or use.
  • To Comply with Legal Obligations: To comply with our legal obligations, resolve disputes, and enforce our agreements.
  • For Analytics and Research: To perform data analysis, identify usage trends, and conduct research to improve our business operations.

4. Who Do We Disclose Your Personal Information To?

We may disclose your personal information to the following parties:

  • Service Providers: Third-party service providers who assist us in operating our business, such as payment processors (e.g., Stripe, PayPal]), shipping companies (Australia Post, Sendle]), website hosting providers, email service providers, marketing agencies, and IT support. These providers are obligated to protect your information and only use it for the purposes for which we provide it.
  • Analytics and Advertising Partners: Providers of analytics services (e.g., Google Analytics) and advertising networks to help us understand website usage and deliver targeted advertisements.
  • Law Enforcement and Regulatory Bodies: When required by law or in response to a valid legal request (e.g., court order, subpoena).
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate transaction, your personal information may be transferred to the acquiring entity.
  • With Your Consent: To any other third party with your explicit consent.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

5. International Data Transfers

Some of our third-party service providers (as outlined in Section 4) may be located outside of Australia, or may store data on servers located outside of Australia. This may include countries such as United States, Canada, Ireland. By providing us with your personal information, you consent to the transfer of your information to these overseas recipients. We will take reasonable steps to ensure that any overseas recipient of your personal information handles that information in a manner consistent with the Australian Privacy Principles, or is subject to a law or binding scheme that provides substantially similar protection.

6. Security of Your Personal Information

We are committed to protecting the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. We implement a variety of security measures, including:

  • Encryption: Using SSL/TLS encryption for data transmission on our Website (as indicated by "https://" in the URL).
  • Access Controls: Restricting access to personal information to authorised personnel only, who are bound by confidentiality obligations.
  • Data Minimisation: Collecting only personal information that is reasonably necessary for our purposes.
  • Secure Storage: Storing personal information on secure servers and systems.
  • Regular Security Reviews: Periodically reviewing our security practices to ensure they remain robust.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. How Long Do We Keep Your Personal Information?

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely destroy or de-identify it.

8. Your Rights

Under the Australian Privacy Principles, you have certain rights concerning your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate, incomplete, or out-of-date personal information we hold about you.
  • Anonymity/Pseudonymity: Where lawful and practicable, you have the option of dealing with us anonymously or by using a pseudonym. However, this may limit our ability to provide you with certain services.
  • Marketing Opt-Out: You can opt-out of receiving direct marketing communications from us at any time by following the unsubscribe instructions in the email or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before responding to your request.

9. Links to Other Websites

Our Website may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. How to Make a Complaint

If you have a complaint about how we have handled your personal information, please contact our Privacy Officer using the details below. We will investigate your complaint and endeavour to provide you with a response within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit the OAIC website at www.oaic.gov.au.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Prodege Fightwear Email: Info@prodegefightwear.com